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Our return policy allows for item(s) return and your choice of a full refund or replacement item(s). However, we do have a couple simple requirements for processing a return.

You may want to return your order due to any of the following reasons:

ReasonsDescription
Defective The product does not function as described in its manufacturer specification
Incorrect/wrong item Not the product the customer ordered (e.g. wrong size or wrong color)
Missing items/parts Missing items/parts as indicated in the packaging

 

Unless otherwise stated in the product description, the general requirements for returns are as follows:

  • It is within Seven (7) days from the delivery date
  • You have proof of purchase (order number, buying invoice, delivery note, bank statement)
  • The product must not fall into the non-returnable product list
  • The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it
  • The product must not have been used or installed or had any data inputted
  • All sealed items must not be opened

In case you have opened the seal, please refer for assistance to the relevant service center indicated on your warranty card

How do I return an item?

Contact Our Customer Service for further information.