Our return policy allows for item(s) return and your choice of a full refund or replacement item(s). However, we do have a couple simple requirements for processing a return.
You may want to return your order due to any of the following reasons:
|Defective||The product does not function as described in its manufacturer specification|
|Incorrect/wrong item||Not the product the customer ordered (e.g. wrong size or wrong color)|
|Missing items/parts||Missing items/parts as indicated in the packaging|
Unless otherwise stated in the product description, the general requirements for returns are as follows:
- It is within Seven (7) days from the delivery date
- You have proof of purchase (order number, buying invoice, delivery note, bank statement)
- The product must not fall into the non-returnable product list
- The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it
- The product must not have been used or installed or had any data inputted
- All sealed items must not be opened
In case you have opened the seal, please refer for assistance to the relevant service center indicated on your warranty card
How do I return an item?